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419: The Fundamentals of Great Leadership with Mark Miller, former VP of High-Performance Leadership at Chick-fil-A and WSJ bestselling author

Mark Miller is a Wall Street Journal and international best-selling author with over one million books in print in more than twenty-five languages. He is a storyteller, photographer, lifelong learner, and the embodiment of a servant leader. For almost 45 years, he was the Vice President of High-Performance Leadership at Chick-fil-A, and today, Mark serves as the Co-Founder of Lead Every Day, an extension of his life-inspired mission to encourage and equip leaders with the tools they need to be successful. 

On the show today, Alan and Mark talk about his path to becoming a leadership expert, which he describes as less of a ladder and more of a rock wall. Since the start of his career, Mark has prioritized serving others and adding value. His willingness to do anything to those ends carved his path from the Chick-fil-A warehouse to the Vice President’s seat and drives his work today in leadership development. We also talked about his new book, Uncommon Greatness: Five Fundamentals to Transform Your Leadership, the number one challenge facing leaders globally, why greatness should not be our goal as leaders, how leaders build followership, and much more!

“The trying transforms us, not the destination.”

In this episode, you’ll learn about:

  • The “quicksand” issues all professionals are facing 
  • How to develop a following as a leader
  • Navigating the difficulty of leading through the WFH and hybrid setup 

Key Highlights:

  • [01:45] Storytelling through photography 
  • [03:20] Serving and adding value
  • [08:25] How Mark became a leadership expert 
  • [10:18] The value of having a teachable point of view
  • [11:50] Why this book? Why now?
  • [13:40] CMO leadership stats
  • [15:00] How is this book different?
  • [16:40] The number one problem leaders are facing
  • [19:05] “Greatness is not the goal.”
  • [22:10] How to build followership
  • [26:20] Reinvent continuously 
  • [29:05] The impact of the return to office and hybrid work on leadership
  • [32:30] The power of lifelong learning 
  • [36:10] Advice to his younger self 
  • [37:55] The way we learn is changing. 
  • [39:55] Loneliness is trending. 
  • [41:30] Beware of marketing quicksand.
  • [43:00] Free assessment 

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